Shipping Policy
Last updated: May 08, 2026
Shipping Origin
Our products are fulfilled and shipped directly from our warehouse in China via reliable international logistics partners.
US Customer Service Center
108 W 39th Street, PMB 2194 Ste 1006, New York, NY 10018, United States
We use this US address for customer support, mail forwarding, and returns, while our main operations, team, and product development are based in Lianyungang, Jiangsu, China.
Shipping Destinations
We ship to most addresses in the United States, including the contiguous United States, Alaska, and Hawaii. We do not ship to U.S. overseas territories (such as Puerto Rico) or military addresses (APO/FPO).
Shipping Fees
Orders with a total value of $100 USD or more qualify for free standard shipping. For orders below $100 USD, a flat shipping fee of $8 USD will be applied at checkout.
Order Processing Time
Orders are usually processed and prepared for shipment within 1–3 business days after payment confirmation (excluding weekends and holidays). Processing time may be longer during peak periods.
Estimated Delivery Time
Total delivery time from order placement to receipt is typically 8–24 business days.
This estimate includes:
- Order Processing Time: Usually 1–3 business days
- Shipping Time: Usually 7–21 business days after shipment
Please note that all delivery times are estimates only and are not guaranteed. Actual delivery may take longer due to customs processing, carrier delays, holidays, or high order volume.
Taxes, Duties & Import Fees
All prices are exclusive of sales taxes, import duties, customs fees, and other taxes. Customers are responsible for any applicable duties or taxes charged by U.S. Customs and Border Protection or the carrier upon delivery.
Contact
Company: Lianyungang Jixingle E-commerce Co., Ltd.
China Address: No. 6 Wudangshan Road, Guanyun County, Lianyungang, Jiangsu 222200, China
US Customer Service Center (Customer Support, Mail Forwarding & Returns):
108 W 39th Street, PMB 2194 Ste 1006, New York, NY 10018, United States
Email: service@elunory.com (Monday - Friday: 9:00 AM - 6:00 PM ET)
Phone: +1 318-316-0042