Payment Policy
Accepted Payment Method
At Elunory, payments for all orders are currently processed through PayPal. PayPal is used as our payment provider to allow customers to complete purchases through a widely recognized online payment system.
During checkout, customers can choose to pay using their PayPal account or other payment methods supported within the PayPal platform.
Secure Payment Processing
When an order is placed on our website, the payment transaction is handled directly through PayPal’s secure system. Payment details are processed by PayPal and are not stored on our website.
This process helps ensure that payment information is handled through a secure payment platform.
Payment Confirmation
After your payment has been successfully completed, an order confirmation email will be sent to the email address provided during checkout. This message will include your order details for reference.
If you do not receive an order confirmation, please contact our support team so we can help verify the order status.
Payment Issues
If a payment cannot be completed, we recommend checking your PayPal account or contacting PayPal support to ensure the transaction can be authorized. You may also try placing the order again if the payment process was interrupted.
Contact
Company: Lianyungang Jixingle E-commerce Co., Ltd.
China Address: No. 6 Wudangshan Road, Guanyun County, Lianyungang, Jiangsu 222200, China
US Customer Service Center (Customer Support, Mail Forwarding & Returns):
108 W 39th Street, PMB 2194 Ste 1006, New York, NY 10018, United States
We use this US address for customer support, mail forwarding, and returns, while our main operations, team, and product development are based in China.
Email: service@elunory.com (Monday - Friday: 9:00 AM - 6:00 PM ET)
Phone: +1 318-316-0042 (US support number)